30-Day Returns · Unopened Products Only · Online Approval Required · After 30 Days: Warranty & RMA Only
Purchased From Amazon or Another Seller?
This return policy applies only to products purchased directly from EVGREEN. If you purchased from Amazon, an authorized reseller, distributor, dealer, installer, or another sales channel, please contact the original seller for returns, refunds, exchanges, shipping, or order-related issues.
[ See Third-Party Purchase Information ]
30-Day Returns
EVGREEN accepts eligible returns within 30 days of delivery for products purchased directly from EVGREEN.
To qualify, the product must be new, unopened, unused, uninstalled, not energized or activated, not modified or tampered with, and in its original sealed packaging with all included parts and accessories.
[ Start a Return ]
Not Eligible for Return
The following products are not eligible for return:
- Opened products
- Used or installed products
- Energized or activated products
- Modified, altered, or tampered-with products
- Products with damaged or missing seals, labels, parts, or accessories
- Products without complete original packaging
Electrical Safety Notice
EV chargers, dynamic energy meters, installation kits, panel upgrade components, and related electrical products are safety-critical equipment.
For the safety of customers, installers, and future users, EVGREEN cannot accept electrical products for return once they have been opened, installed, energized, modified, or used.
How Returns Work
All returns require online approval before shipment.
- Find your order using your order number and email address.
- Select the product and reason for return.
- Confirm that the product meets EVGREEN return requirements.
- Submit your return request for approval.
- If approved, EVGREEN will provide return authorization and return instructions.
- Return the product according to the provided instructions.
- After EVGREEN receives and inspects the product, an eligible refund will be issued to the original payment method.
Return Shipping
For an eligible 30-day standard return, the customer is responsible for return shipping costs.
If EVGREEN provides a prepaid return shipping label, the cost of the label may be deducted from the refund.
EVGREEN will cover return shipping when:
- EVGREEN shipped the wrong product
- The product arrived damaged
- The product is confirmed defective and approved through Warranty & RMA
Original shipping charges, if any, are non-refundable, unless the return is due to an EVGREEN shipping error or an approved defective-product claim.
Refunds
Eligible refunds are generally processed within 7–10 business days after the returned product has been received and inspected.
There is no restocking fee for eligible unopened returns.
Refunds are issued to the original payment method.
Damaged, Incorrect or Defective Products
If your order arrived damaged, you received the wrong product, or you believe the product is defective, please contact EVGREEN Support.
The issue may be handled as a replacement, return, or Warranty & RMA claim, depending on the circumstances.
[ Contact Support ] [ Warranty & RMA ]
After 30 Days
After 30 days from the date of delivery, products are no longer eligible for a standard return or refund.
For eligible product defects or technical issues after 30 days, service will be handled through the EVGREEN Limited Warranty & RMA Service.
[ Warranty & RMA ]
Products Purchased From Amazon, Resellers or Distributors
If your EVGREEN product was purchased from Amazon, an authorized reseller, distributor, dealer, installer, or another sales channel, please contact the original seller directly for any return, refund, exchange, shipping, delivery, or order-related issue.
Returns, refunds, and return-shipping costs are subject to the seller’s own policies and return period. EVGREEN cannot issue direct refunds for products purchased from third-party sellers.
After the seller’s return period has ended, eligible product defects or technical issues may still be covered by the EVGREEN Limited Warranty & RMA Service. Proof of purchase may be required.
[ Warranty & RMA ] [ Contact Support ]
Important: Do not ship products back without prior EVGREEN return authorization. Unauthorized returns may be refused.