Quick help for your EVGREEN charging system.

Find common troubleshooting steps for your charger, Dynamic Energy Meter, Power Balancing system, Installation Kit, Panel Upgrade Kit, and EVGREEN Cloud & App.

Charger Troubleshooting

Charger Offline

Check:

• Charger power is ON

• Circuit breaker is ON

• Wi-Fi connection is available

• Charger status light or display

• EVGREEN App connection status

If the charger remains offline, restart the charger once and check again.

Vehicle Not Charging

Check:

• Charging connector is fully inserted

• Vehicle is ready to charge

• Vehicle charging schedule is not delaying charging

• Charger is not paused by Power Balancing

• Charger does not show an error

Charging Power Is Lower Than Expected

Charging current may be reduced because of:

• Vehicle charging limits

• Installer current setting

• Dynamic Power Balancing

• Multiple chargers sharing available power

• High charger or connector temperature

Power Balancing Troubleshooting

Charging Reduced or Paused

This can be normal.

EVGREEN Power Balancing continuously monitors the electrical service and adjusts EV charging power to help keep the property within its configured electrical limit.

When building power use increases, EV charging may automatically:

Reduce → Pause → Resume

Charging automatically increases again when more electrical capacity becomes available.

Energy Meter Offline

Check:

• Meter has power

• CT connections

• RS-485 wiring

• A / B communication polarity

• Meter configuration

• Charger-to-meter communication

If meter communication is lost, follow the system's configured safety behavior before continuing charging.

Multiple Charger Troubleshooting

For systems with two or more EVGREEN chargers, check:

• Master charger is online

• Linked chargers are online

• RS-485 communication is connected

• Power Sharing is enabled

• Each charger has the correct maximum current setting

Available charging power may be shared automatically between connected vehicles.

Installation Kit Troubleshooting

EVGREEN Installation Kits may include wiring, conduit, connectors, breaker components, receptacles, and other installation hardware.

Charger Has No Power

Check:

• Main electrical panel breaker

• EV charger branch circuit breaker

• Wiring connections

• Hardwired charger connections

• NEMA receptacle and plug connection, if applicable

• Signs of overheating, damage, or loose connections

Breaker Trips During Charging

Do not repeatedly reset a breaker that continues to trip.

Possible causes may include:

• Incorrect breaker size

• Wiring problem

• Loose electrical connection

• Charger current setting exceeding the installed circuit capacity

• Damaged receptacle, plug, or cable

• Electrical fault

Have the installation inspected by a qualified electrician.

NEMA 14-50 Connection

Check that:

• Plug is fully inserted

• Receptacle is not loose

• No discoloration or overheating is visible

• Charger current is correctly configured for the installed circuit

Do not use damaged plugs or receptacles.

Panel Upgrade Kit Troubleshooting

Panel Upgrade Kits must be installed and serviced by a qualified electrician.

New Panel or Circuit Has No Power

Check:

• Main breaker position

• EV charger breaker position

• Required disconnects

• Electrical service connections

• Charger branch circuit

Breaker or Panel Becomes Unusually Hot

Stop using the affected circuit and have it inspected.

Possible causes can include:

• Loose connections

• Incorrect conductor size

• Incorrect breaker size

• Damaged components

• Excessive electrical load

Power Balancing After Panel Upgrade

After an electrical service or panel upgrade, verify that the EVGREEN system has the correct:

• Service size

• Panel current limit

• CT rating

• Dynamic Energy Meter configuration

• Charger maximum current

• Power Balancing settings

Incorrect settings may cause unnecessary charging reduction or allow incorrect system limits.

EVGREEN Cloud & App

Charger Not Showing in the App

Check:

• Correct EVGREEN account is being used

• Charger has been added to the correct property

• Charger is connected to the internet

• Charger serial number is correct

Driver Cannot Start Charging

Check:

• Driver has been authorized by the host

• RFID card is assigned correctly

• Charger access setting

• Payment authorization, if payment is required

Before Contacting Support

Please have the following information ready:

• Charger model

• Serial number

• Installation location

• Error message or error code

• Photo of charger status

• Screenshot from the EVGREEN App

• Brief description of the problem

For installation or panel-related issues, photos of the electrical panel, breaker, installation, or wiring may also help our support team identify the issue.

Still Need Help?

EVGREEN Support

Our support team can help with charger operation, Power Balancing, Installation Kits, Panel Upgrade Kits, EVGREEN Cloud & App, and system troubleshooting.

Email: support@evgreen.us

Contact Support

Electrical wiring, breaker, receptacle, meter, and panel work should be inspected and serviced by a qualified electrician.