2-Year Limited Warranty · Online RMA Approval Required
Need to return an unopened product or request warranty service? Choose the option that applies to you.
Unopened Product Within 30 Days?
Products purchased directly from EVGREEN may be eligible for a standard return within 30 days of delivery if they are unopened, unused, uninstalled, and in their original sealed packaging.
Have an EVGREEN Account?
Sign in, open Orders, select your order, and choose Start a Return.
[ Sign In & View Orders ]
Checked Out as a Guest?
Find your order using your order number and email address.
[ Find My Order ]
Standard returns are for eligible unopened products within 30 days of delivery.
[ View Return Eligibility ]
Product Defect or Technical Issue?
If your product has a defect, is not operating correctly, or requires warranty service, submit a Warranty & RMA Request.
Opened or installed products cannot be returned as a standard return, but an eligible defect may still be covered by the EVGREEN Limited Warranty.
[ Start Warranty & RMA Request ]
2-Year Limited Warranty
EVGREEN products are covered by a 2-Year Limited Warranty, subject to the applicable warranty terms and conditions.
Opening or installing a product makes it ineligible for a standard return, but does not automatically void the warranty.
Eligible manufacturing defects or technical issues may qualify for Warranty & RMA Service.
After 30 Days
After 30 days from delivery, products are no longer eligible for a standard return or refund.
Eligible defects or technical issues after 30 days are handled through EVGREEN Warranty & RMA Service.
[ Start Warranty & RMA Request ]
How Warranty & RMA Works
- Submit an online Warranty & RMA Request.
- Provide your product information and a description of the issue.
- EVGREEN may request photos, video, error information, or troubleshooting results.
- EVGREEN reviews the request.
- If approved, EVGREEN provides an RMA number and return instructions.
- After inspection, the product may be repaired, replaced, or otherwise serviced according to the warranty terms.
Warranty & RMA Shipping
Do not ship a product to EVGREEN until your RMA request has been approved and return instructions have been provided.
For an approved claim involving a confirmed defect covered by the EVGREEN Limited Warranty, EVGREEN will provide a prepaid return shipping label or cover the applicable return shipping cost.
If inspection determines that the issue is not covered by the warranty, return shipping and other applicable service costs may be the customer's responsibility.
For a standard 30-day unopened-product return, return shipping is handled according to the EVGREEN Return Eligibility policy.
[ View Return Eligibility ]
RMA Application
Order Number
If purchased directly from EVGREEN
Purchased From
EVGREEN / Amazon / Authorized Reseller / Distributor / Dealer / Installer / Other
Purchase Date
Product Model
Serial Number
Problem Description
Error Code
If applicable
Upload Photos or Video
Recommended when available
Name
Phone
Shipping Address
☐ I confirm that the information provided is accurate and understand that EVGREEN may request additional troubleshooting or inspection before approving an RMA.
[ Submit RMA Request ]
Purchased From Amazon, Resellers or Distributors?
If your EVGREEN product was purchased from Amazon, an authorized reseller, distributor, dealer, installer, or another sales channel, please contact the original seller for returns, refunds, exchanges, shipping, delivery, and order-related issues during the seller's applicable return period.
Returns and return-shipping costs are subject to the seller's own policies. EVGREEN cannot issue refunds for purchases made through third-party sellers.
After the seller's return period has ended, eligible product defects may still qualify for the EVGREEN Limited Warranty & RMA Service. Proof of purchase may be required.
[ Start Warranty & RMA Request ]
Return or RMA?
Unopened product within 30 days
→ [ Start a Return ]
Defect or technical issue
→ [ Start Warranty & RMA Request ]
More than 30 days after delivery
→ [ Warranty & RMA ]
Order, shipping or delivery issue
→ [ Contact Support ]
Important: Do not ship products to EVGREEN without prior Return or RMA authorization. Unauthorized shipments may be refused.