EVGREEN

Last Updated: September 7, 2026

Shipping charges apply to physical products purchased directly from EVGREEN.us. EVGREEN Cloud and other digital-only services are delivered electronically and do not require shipping.

This Shipping Policy applies to eligible products purchased directly from EVGREEN.us. EVGREEN may sell spare parts, replacement parts, accessories, RFID cards or tags, and other EVGREEN products directly through EVGREEN.us. EV chargers and other products may also be purchased from EVCO USA or authorized EVGREEN resellers and are subject to the seller's applicable shipping policy.

1. Shipping Charges

Customers are responsible for applicable shipping charges.

Shipping costs are calculated based on the product, package size and weight, delivery location, carrier, and selected shipping method. Applicable shipping charges will be displayed during checkout before the order is completed.

Expedited shipping, when available, will be charged separately.

2. Physical Products

Physical products may include:

·  Spare and replacement parts

·  EV charging accessories

·  RFID cards and RFID tags

·  Cables and connectors

·  Mounting accessories

·  Energy-management accessories

·  Other EVGREEN hardware and accessories

3. EVGREEN Cloud and Digital Services

EVGREEN Cloud subscriptions, software services, activation services, and other digital products are delivered electronically and do not require physical shipping.

Digital services may be activated through an EVGREEN account, email, application, or another electronic method. No physical shipping charge applies to a digital-only purchase. If an order includes both digital and physical products, applicable shipping charges will apply to the physical items.

4. Shipping Carriers

We may use USPS, FedEx, UPS, or other qualified carriers for physical shipments.

The carrier may be selected based on the item, destination, package size, and available service. Customers may not be able to select a specific carrier unless an option is provided at checkout.

5. Shipping Area

We currently ship eligible physical products to addresses within the contiguous 48 United States.

Unless otherwise indicated, we do not ship to:

·  Alaska or Hawaii

·  U.S. territories or possessions

·  APO, FPO, or DPO military addresses

·  P.O. Boxes when carrier delivery is unavailable

·  Restricted locations where carriers cannot provide delivery

6. Order Processing

Most in-stock physical orders are processed within 1-2 business days. Orders placed on weekends or holidays will generally be processed on the next business day.

Special-order, customized, backordered, or temporarily unavailable products may require additional processing time.

7. Estimated Delivery

·  Standard Shipping: Typically 2-7 business days after shipment

·  Expedited Shipping: 1-day or 2-day service may be available for select products at additional cost

Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, address issues, or other circumstances outside EVGREEN's reasonable control may affect delivery.

8. Tracking Information

When tracking is available, customers will receive shipment and tracking information after the order has been dispatched.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the shipping address carefully before submitting an order.

If you notice an address error before the order ships, contact EVGREEN Support as soon as possible. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

EVGREEN is not responsible for delays, failed deliveries, or additional carrier charges caused by an incorrect or incomplete address provided by the customer. If a package is returned to EVGREEN for this reason, the customer may be responsible for the original shipping charge, return shipping charge, address-correction fees, and any additional reshipping charges, where permitted by law.

10. Refused or Undeliverable Packages

If a customer refuses delivery, fails to accept delivery, or a package is returned as undeliverable for reasons not caused by EVGREEN or the carrier, the shipment may be treated as a customer-initiated return.

Original shipping charges, return shipping charges, carrier fees, and any applicable restocking or handling fees may be deducted from any eligible refund, where permitted by law and subject to the applicable Return & Refund Policy.

If a package is returned because of a carrier error or an error by EVGREEN, we will work with the customer to arrange an appropriate resolution.

11. Lost Packages

If tracking indicates that a shipment has been lost in transit, please contact EVGREEN Support promptly. EVGREEN will work with the carrier to investigate the shipment.

If the carrier confirms that the package was lost before delivery, EVGREEN may provide a replacement or refund in accordance with the applicable policy and law.

If tracking shows the package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, mailroom, and any carrier delivery notes before contacting us. EVGREEN may require a carrier investigation before a replacement or refund is issued.

12. Damaged Packages or Products

Customers should inspect the shipment promptly after delivery. Visible shipping damage or product damage believed to have occurred during transit should be reported to support@evgreen.us within 5 business days of delivery.

Please provide the following when reporting shipping damage:

·        Order number

·        Photos of the shipping box or package

·        Photos of the shipping label

·        Photos of the damaged product or affected parts

·        A brief description of the damage

Important: Do not discard the product, original shipping box, packaging materials, labels, or damaged components until the claim has been reviewed and resolved. Failure to retain these materials may affect our ability to process a carrier claim.

Minor dents, scuffs, tears, or other cosmetic damage to the outer shipping carton that does not affect the product itself may not qualify as product damage. EVGREEN will evaluate claims based on the condition of the product and the circumstances of the shipment.

13. Missing Parts or Items

Missing products, accessories, components, or parts should be reported to support@evgreen.us within 5 business days of delivery.

Please provide the order number, photos of the package and contents received, and a description of the missing item. EVGREEN may request additional information to verify the shipment.

After verification, EVGREEN may ship the missing item, replace the affected product, or provide another appropriate resolution in accordance with the applicable policy.

14. Orders Purchased From Other Sellers

Products purchased from EVCO USA or an authorized EVGREEN reseller are subject to that seller's shipping, delivery, return, and refund policies. Please contact the original seller regarding shipping issues involving those orders.

15. Customer Support

For shipping questions regarding orders placed directly through EVGREEN.us, contact:

EVGREEN Technology Inc.
19935 E Walnut Dr N, Walnut, CA 91789

Email: support@evgreen.us     

Website: EVGREEN.us