Refund policy
EVGREEN
Last Updated: September 7, 2026
This policy applies to eligible physical products purchased directly from EVGREEN.us. Products purchased from EVCO USA or an authorized EVGREEN reseller are subject to that seller's return and refund policy. EVGREEN Cloud and other digital services are addressed separately below.
1. Return Eligibility
Eligible physical products purchased directly from EVGREEN.us may be returned within 30 days of delivery, provided the return is approved by EVGREEN and all applicable conditions in this policy are met.
To be eligible for a customer-initiated return, the product must generally be:
· Unused and uninstalled
· Not connected to an electrical system or energized
· Unmodified and undamaged
· In its original packaging and in resalable condition
· Complete with all accessories, manuals, labels, hardware, and included components
· Accompanied by proof of purchase when requested
EVGREEN may request photos or other information before authorizing a return.
2. Electrical Product Safety and Non-Returnable Used Products
For safety, compliance, and product-integrity reasons, electrical products that have been installed, connected, energized, used, modified, altered, or damaged are not eligible for a customer-initiated return.
A product that is not eligible for return may still qualify for warranty service if it has an eligible defect covered by the EVGREEN Limited Warranty. Warranty issues should be handled through the EVGREEN Warranty & Service Policy rather than through a standard return.
3. Other Non-Returnable Items
The following items are not eligible for return unless required by applicable law or expressly approved by EVGREEN:
· Products marked Non-Returnable, Final Sale, Special Order, or Custom Order
· Products that have been materially altered, modified, abused, or damaged after delivery
· Products with removed, altered, or unreadable serial numbers or product-identification labels
· Items missing substantial components or returned in a condition that creates a safety concern
· Digital activation codes or similar digital products after activation or redemption
4. EVGREEN Cloud and Digital Services
EVGREEN Cloud subscriptions, software services, activation services, and other digital-only products are delivered electronically and cannot be physically returned.
Except where required by applicable law or expressly stated in the applicable EVGREEN Cloud subscription or billing terms, fees for an activated or already-started digital service period are generally non-refundable. Billing errors, duplicate charges, or service-specific cancellation questions should be reported to EVGREEN Support for review.
5. RMA Authorization Required
All physical returns to EVGREEN require prior authorization. Contact EVGREEN Support at support@evgreen.us before shipping any product.
If a return is approved, EVGREEN will provide an RMA (Return Merchandise Authorization) number and return instructions. Do not send products to EVGREEN without an approved RMA. Unauthorized returns may be refused, delayed, or returned to the sender at the sender's expense, where permitted by law.
6. Return Shipping and Shipping Charges
For an approved customer-initiated return, the customer is responsible for return shipping costs unless EVGREEN states otherwise in writing or applicable law requires otherwise.
Original shipping charges and expedited shipping charges are generally non-refundable. If a return results from an EVGREEN shipping error, an incorrect item shipped by EVGREEN, or another condition for which EVGREEN accepts responsibility, EVGREEN will provide appropriate return instructions and may provide a prepaid shipping label.
Customers are responsible for packaging approved returns securely and for following the RMA shipping instructions. EVGREEN recommends using a trackable shipping method and retaining the shipping receipt until the return is completed.
7. Original Packaging, Missing Parts, and Return Condition
Returned products should include the original packaging, accessories, manuals, labels, mounting hardware, cables, and other components originally supplied with the product.
A return may be refused or the refund may be reduced, where permitted by law, if the product is missing parts, accessories, packaging, or components; has been damaged after delivery; or requires replacement packaging or other reasonable restoration before it can be resold.
EVGREEN will evaluate the returned product after receipt before approving the final refund.
8. Refund Processing
After an approved return is received and inspected, EVGREEN will notify the customer of the return status. If the refund is approved, the eligible refund amount will generally be issued to the original payment method.
Please allow approximately 5-10 business days after refund approval for EVGREEN to process the refund. Financial institutions or payment providers may require additional time before the credit appears in the customer's account.
Any permitted deductions for non-refundable shipping charges, return shipping, missing components, damaged packaging, or other applicable charges will be reflected in the final refund amount.
9. Damaged, Incorrect, or Missing Items
Shipping damage, incorrect items, or missing parts should be reported to support@evgreen.us within 5 business days of delivery and are handled in coordination with the EVGREEN Shipping Policy.
Customers may be asked to provide the order number, photos of the shipping package and label, photos of the product and contents received, and a description of the issue. Do not discard the shipping box, packaging materials, damaged product, or affected components until EVGREEN has reviewed the claim.
10. Incorrect Address, Refused Delivery, or Undeliverable Packages
Orders returned because of an incorrect or incomplete address provided by the customer, refused delivery, failure to accept delivery, or another customer-caused delivery issue may be treated as a customer-initiated return.
Original shipping charges, return shipping charges, carrier fees, address-correction fees, and any other applicable charges may be deducted from an eligible refund where permitted by law. See the EVGREEN Shipping Policy for additional details.
11. Exchanges
EVGREEN does not guarantee direct exchanges for customer-initiated returns. When appropriate, an eligible item may be returned under this policy and a new order may be placed separately. Warranty replacements are handled under the EVGREEN Limited Warranty and Warranty & Service Policy.
12. Purchases From EVCO USA or Authorized EVGREEN Resellers
Products purchased from EVCO USA or an authorized EVGREEN reseller are subject to that seller's return and refund policy. Please contact the original seller for return authorization, refund eligibility, restocking fees, and return instructions.
EVGREEN manufacturer warranty and technical support remain subject to the applicable EVGREEN Limited Warranty and Warranty & Service Policy.
13. Abuse, Fraud, and Excessive Returns
EVGREEN may refuse or limit a return when there is reasonable evidence of fraud, abuse, unauthorized modification, product substitution, serial-number mismatch, or other misuse of the return process, subject to applicable law.
14. Changes to This Policy
EVGREEN may update this Return & Refund Policy to reflect changes in products, services, business practices, or legal requirements. The current version will be posted on EVGREEN.us. Returns are generally evaluated under the policy applicable to the transaction, subject to applicable law.
15. Contact EVGREEN Support
For return authorization, refund questions, damaged or missing items, or RMA assistance, contact:
EVGREEN Technology Inc.
19935 E Walnut Dr N
Walnut, CA 91789
Email: support@evgreen.us
Website: EVGREEN.us
Important: Do not ship returns, warranty products, or other equipment to this address without prior authorization and an approved RMA from EVGREEN Support.